Privacy Policy

Christo Lochenberg Developments ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering our services. The type of information we collect includes:

• Contact Details: Name, Surname, Email Address, Physical Address, Phone Numbers.
• Business Details: Company Registration Number, VAT Number.
• Identity Information: ID Numbers (Required specifically for .co.za domain registration under ZACR regulations).
• Technical Data: IP addresses, browser types, and server access logs for security auditing.

2. How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes. Purposes include:

• To provide our products or services to you (Web Hosting, Development, Domain Registration).
• To bill you and manage your account (Invoicing, Statements).
• To communicate with you regarding support queries or maintenance notices.
• To confirm and verify your identity or to verify that you are an authorised user for security purposes.

3. Disclosure of Information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

Specific Third Parties include:

• ZACR / Registry Operators: For the registration of domain names.
• Payment Gateways: For the secure processing of credit card transactions (We do not store credit card details).
• Law Enforcement: Where we have a duty or a right to disclose in terms of law or industry codes.

4. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. Our security policies and procedures cover:

• Physical security of our servers (housed in secure data centers).
• Computer and network security (Firewalls, Intrusion Detection).
• Access to personal information (Strict Role-Based Access Control).
• Secure communications (SSL/TLS encryption).

5. Your Rights: Access to Information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.

6. Correction of Your Information

You have the right to ask us to update, correct, or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you.

7. Definition of Personal Information

According to the Act, "personal information" means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

8. Contact Us

If you have any questions about this Policy or our treatment of your personal information, please contact our Information Officer at: info@clochenberg.co.za.